Customer Satisfaction Survey

Dear Valued Client:
As the owner of Maid Essential, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. We hope that you will take the time to fill this out and understand our appreciation for your time and consideration in evaluating our services.

We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

Sincerely,

Jill Johnson, Owner

Maid Essential

There are 9 questions in this survey.

	A Note On Privacy This survey is anonymous. The record kept of your survey responses does not contain any identifying information about you unless a specific question in the survey has asked for this. If you have responded to a survey that used an identifying token to allow you to access the survey, you can rest assured that the identifying token is not kept with your responses. It is managed in a separate database, and will only be updated to indicate that you have (or haven't) completed this survey. There is no way of matching identification tokens with survey responses in this survey.

quality

How would you rate the quality of the cleaning of your home?

where 1 = worst and 5 = best

In evaluating your most recent customer service experience, was the quality of service you received:

where 1 = worst and 5 = best

Are you likely (yes) or unlikely (no) to recommend our service to others? Obviously we have a problem with the way this question is set up, our apologies....please skip this one and instead answer the samequestion at the end or mark everything as yes or everything as no

	Yes	Uncertain	No	No answer
Already Have
Likely
Maybe
Unlikely
No

Please describe any particular aspect of your cleaning that stood out:

Do you have any recommendations to improve our services?

Any other comments?

If you have a time and date in mind for a future cleaning, please let us know here so we can try to accomidate that. We will call you soon with any confirmations. This is where we would also like to know: if you did recommend us to someone else? If you did you are entitled to a gift, please let us know who you recommended us to as well. If you would not recommend, please let us know here as well and why if you want to.

*What is your name?

*When did we clean for you?

Format: dd.mm.yyyy

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